Oh my gosh Christian was the best! I called the morning of December 28th and even though he was scheduled for other things he fit me in and fixed our water leak!! – which was just past the main shut off valve for the house. Needless to say, being the holiday with family home – not an ideal time to have your water shut off so I am ever so grateful. As a side note, we have been in our home 25 years and experienced lots of plumbing issues and plumbers and none before today were a pleasant experience. His card goes to the KEEPER file!